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Act 2013 Premium "Screen-compatible bitmap cannot be created" popping up

New Member
Posts: 2
Country: USA

Act 2013 Premium "Screen-compatible bitmap cannot be created" popping up

-Using Sage ACT! version 15.1.108.0

-Database is being shared from a server

-Win7 Citrix session running on a thin client

-Have not had this issue till this past Thursday

 

Similar to what this user was doing in this thread http://community.act.com/t5/Act/Wierd-error-message/m-p/55427/highlight/true#M28849 . Two of our users were deleting contact group memberships and after a while they would get that popup. So far they are the only two having this issue. They have been going through about 850 contacts. 

Closing ACT and re-opening will allow them to continue but that's not a real fix. Being that these users are working with citrix sessions on thin clients, and from what my superior has told me all settings on the citrix side are optimal already. 

 

So I was wondering what I could do to troubleshoot this particular issue. The other threads that I've read have links to KBs that have been moved with no following link. 

Moderator
Posts: 704
Country: USA

Re: Act 2013 Premium "Screen-compatible bitmap cannot be created" popping up

TLemelle,

 

The other threaded links should be compatible just by changing the domain to http://kb.swiftpage.com/ instead of answers.sagesoftwareonline.com.

 

I've really only seen this happen with video drivers or DPI issues.  Follow this Kb article before we try anything else: http://kb.swiftpage.com/app/answers/detail/a_id/26986/kw/26986

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
New Member
Posts: 2
Country: USA

Re: Act 2013 Premium "Screen-compatible bitmap cannot be created" popping up

bclark

 

I have just finished changing the layout with the user and the error still popps up. Available layouts were "Basic Layout 1024X768" and "Basic Layout 800x600" 

 

Would my next step be to recreate these layouts and test with the user to rule out the Layouts?