Act 2013- Object reference not sent to a an instance of an object- sending email w/outlook [ Edited ]

[edmund0996]

Act 2013 Premium

windows 8

Microsoft 2007

8 ram

SSD drive

Intel core 2 duo L7500  1.60 GHZ

I receive the object reference error when i click on an email to send through act. I tried almost everything suggested by the community and i cannot fix the the issue:

Ran detect and repair on microsoft office

Reset preferences in outlook

reinstalled act

delete normal.dot and normal.m

there was even a mention of changing the dpi settings to 96. I tried but don't have that option. Only 100% or higher

Any help would be greatly appreciated

[gmartin]

This may be an issue due to corrupted Sage ACT! preference files (from customized DPI setting). 

Review this article to set your DPI: KB Article 26349

Then use this article to delete Sage ACT! preference files (use 'Alternate Method: Manually Rebuild Preferences'): KB Article 14770

[edmund0996]

I'm not able to set the DPI under 100%

I deleted the preferenced and i'm still getting the same error. Everything was working fine  for 4 months and then this error started cropping up. Do you have any other possible solutions.

Thanks for the help

[gmartin]

Did you try the steps to manually delete/rebuild the Sage ACT! preference files?

[edmund0996]

yes. Still get the same error. 

Thanks

[gmartin]

Try running Sage ACT! using the 'Run as administrator' option:
1. Close Sage ACT!
2. Right-click Sage ACT! icon > select 'Run as administrator'
3. Test sending email

[edmund0996]

No- that did not work

Can i do anything else or should i just delete and reinstall. This is getting pretty frustrating. 

Thank You

[gmartin]

Uninstall/Reinstall is always an option. Since it was working before, if the reinstall does not correct it - I would look at other areas such as Windows updates, Office updates... Check the Event Viewer for additional errors.

[topaz99]

was this problem ever solved? i am also getting the same error "Unable to cast..." and have tried all the above. 

It has not been a problem for 2 years and suddenly it is a problem about a week after upgrading to Act Pro v16.  Outlook 2010 instaled for 2 years with no issues until now