11-05-2012 08:47 AM
HELP! Last Thursday my Act! 2012 was running just fine. On Friday I started getting the following message from trying to open Act:
Pop Up Box Name: Actsage.exe - Application Error
Content: Application has generated an exception that could not be handled.
Process ID=0x17bc (6076), Thread ID=0x17e8 (6120)
Today, Monday, I've performed the following:
I double clicked the zip file, files were unzipped and the program appeared to load just fine. However, when I double clicked the icon, a brief pop up window appears saying:
Sage act has stopped working / Windows is checking for a solution to this problem…
Nothing further happens.
Although uninstalling the Act! software seemed to complete correctly. The knowledgebase instructions indicate that if ACT! does not complete the uninstall, it can be manually done by referencing Answer ID: 13663. These instructions pertaining to version 2006 or earlier. Can it really be that the knowledgebase has no "knowledge" on versions older than 2006?
Please help me resolve this! Thanks!!!