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Act! 2012 and Outlook 2010 Calendar Sync issue

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Copper Contributor
Posts: 58
Country: USA
Accepted Solution

Act! 2012 and Outlook 2010 Calendar Sync issue

[ Edited ]

Using Act! Pro 2012 Version 14.1.108.0

Outlook Office Professional Plus 2010  Version 14.0.7172.5000

 

Calendar sync won't work in either direction.

 

I had no problems, for years syncing calendar items either direction.

Last week I was playing with Outlook, and added an outlook.com email , I have since removed that.  That is the only thing I can think of that stopped the syncing of calendars.

 

Stand alone single user of ACT and Outlook.  One PC for both.

 

Any suggestions?   What information do you need.

 

Edited for clarity.


Accepted Solutions
Solution
Accepted by topic author jlindync
3 weeks ago
Nickel Contributor
Posts: 254
Country: Canada

Re: Act! 2012 and Outlook 2010 Calendar Sync issue

Check your default Data Files setting under Account Settings in Outlook 2010. 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP

View solution in original post


All Replies
Nickel Contributor
Posts: 254
Country: Canada

Re: Act! 2012 and Outlook 2010 Calendar Sync issue

Assuming Windows 7 Pro.

 

Don't remember the exact locations of everything on those versions of Act and Outlook, but make sure your default Outlook profile is set up correctly (in the Mail Control Panel). Syncing will use the default Outlook profile.

 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP
Copper Contributor
Posts: 58
Country: USA

Re: Act! 2012 and Outlook 2010 Calendar Sync issue

Thanks for the quick reply.
Yes, Windows 7 Pro (sorry I forgot to include that)

The default profile is correct. Double -checked. And the profile is working for writing emails from within ACT!, i.e. it opens Outlook, and creates email from correct profile.

Any other suggestions?
Copper Contributor
Posts: 58
Country: USA

Re: Act! 2012 and Outlook 2010 Calendar Sync issue

Original poster.  

 

UPDATE:

 

ACT appears to be adding new items from ACT! calendar  to OUTLOOK ARCHIVE calendar, not main calendar.  Does that piece of info help any of you gurus with a potential solution for me?

Solution
Accepted by topic author jlindync
3 weeks ago
Nickel Contributor
Posts: 254
Country: Canada

Re: Act! 2012 and Outlook 2010 Calendar Sync issue

Check your default Data Files setting under Account Settings in Outlook 2010. 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP