Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act! 2012 Pro Contact Sync with Outlook 2010

Accepted Solution Solved
New Member
Posts: 4
Country: USA
Accepted Solution

Act! 2012 Pro Contact Sync with Outlook 2010

I've moved to a new laptop (Win7 4-bit, i5vPro CPU, 256 SSD, 8GB) with Act!2012 and Outlook 2010 (32-bit).  I noticed a discrepancy between the contacts in Outlook and the Act! Sync Set.  I tried moving my Outlook contacts to "old contacts" and re-syncing, but no contacts get populated to Outlook.

 

Any suggestions on getting the apps back in sync?

 

thanks,

--Ira--


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! 2012 Pro Contact Sync with Outlook 2010

[ Edited ]

Sage ACT! tracks contacts that have been synchronized to Outlook.  When they are deleted/removed from Outlook, by design they will not be repopulated into Outlook.  To reset the contact sync, use the steps in this article: KB Article 27105

Greg Martin
Sage

View solution in original post


All Replies
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! 2012 Pro Contact Sync with Outlook 2010

[ Edited ]

Sage ACT! tracks contacts that have been synchronized to Outlook.  When they are deleted/removed from Outlook, by design they will not be repopulated into Outlook.  To reset the contact sync, use the steps in this article: KB Article 27105

Greg Martin
Sage
New Member
Posts: 4
Country: USA

Re: Act! 2012 Pro Contact Sync with Outlook 2010

Thank you Greg.  That did the trick.

 

--Ira--