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Act 2012 Contact sync failure

New Member
Posts: 2
Country: USA

Act 2012 Contact sync failure

I'm using Outlook 2010 with Act 2012 premium and am having problems getting contacts to sync.  Syncing worked fine until a week or so ago.  Now Act Integration seems to be going through the gyrations but the sync fails.

 

I've been through the knowledge base and tried one solution (#27105 ) suggesting deleting the "contacts.metadata" files from the "outlook sync" folder.  I then noticed the solution was for Act 2011.  Long story short it still doesn't sync. Also the metada files were not re-created after rebooting.

 

Is there any way to fix this problem or do I have to reinstall Act?

Copper Contributor
Posts: 27
Country: United States

Re: Act 2012 Contact sync failure

Hi, were you able to resolve your problem?

New Member
Posts: 2
Country: USA

Re: Act 2012 Contact sync failure

No, I did not.

Copper Contributor
Posts: 27
Country: United States

Re: Act 2012 Contact sync failure

I have the same issue, hotfix 7 was suppossed to fix the problem but in my case it did not help.