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Act 2011 pro email history records but not attached

New Member
Posts: 5
Country: USA

Act 2011 pro email history records but not attached

ACT 2011 Pro hotfix 6 on Windows 7 with microsoft outlook 2007.

 

When i receive an email i use the ACT attach icon in outlook. The email shows up under the contact history but the attach icon (paperclip) is missing. I am not able to click on it to open up the original email from within ACT to foward or reply.

Copper Elite Contributor
Posts: 257
Country: Australia

Re: Act 2011 pro email history records but not attached

Hi There,

 

Under preferences and Email Setup wizard you must have the type of history to record set to "E-mail subject, message and all attachments" for that to happen. If you have the recommended default of e-mail subject and message then that is all that will appear in your act history.

 

Hope that helps.

Cherie Buttsworth
ACT! Certified Consultant
Simply PC
cherie@simplypc.com.au