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Act 2011 pro computer crashed while mail merging, now won't start

New Member
Posts: 1
Country: USA

Act 2011 pro computer crashed while mail merging, now won't start

So every time the program starts, it fails with a serialization error.  We have tried everything here (http://kb.sagesoftwareonline.com/app/answers/detail/a_id/25865) to no avail.   We can reinstall and apply patches, but it will not start up right. 

 

Windows error reporting records that the scheduler is saying "dataProviders is less than or equal to 0"    I've found some kb articles telling me to look in HKLM/.../services/ACT! Services... but on this machine, they don't exist (even after a clean reinstall, patching, upgrade, etc).

 

Any insight what's going on? It's a totally non-recoverable machine crash at this point.  And I don't want the trouble of reinstalling for this.