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Act 2011 error "Could not retrieve IMessage: Interface not supported"

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Copper Contributor
Posts: 18
Country: New_Zealand
Accepted Solution

Act 2011 error "Could not retrieve IMessage: Interface not supported"

I have been getting this error on a PC that I can't resolve. When in a contact file I select Email it comes up with this error but interestingly it does not occur when I select the same in the logon users contact file. Its a POP install. Any suggestions? Cheers John


Accepted Solutions
Solution
Accepted by topic author butj
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 18
Country: New_Zealand

Re: Act 2011 error "Could not retrieve IMessage: Interface not supported"

Fixed, thanks!

 

The version 1.0.2536.0 was installed so I copied version 12.0.6413.1000 (Office 2007) and it solved it.

However on other PCs there was no problem with the older version.

 

Thanks again

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Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act 2011 error "Could not retrieve IMessage: Interface not supported"

This has been seen with incorrect 'mapi32' files.  Here is an article with steps for replacing the file: KB Article 23848

Greg Martin
Sage
Solution
Accepted by topic author butj
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 18
Country: New_Zealand

Re: Act 2011 error "Could not retrieve IMessage: Interface not supported"

Fixed, thanks!

 

The version 1.0.2536.0 was installed so I copied version 12.0.6413.1000 (Office 2007) and it solved it.

However on other PCs there was no problem with the older version.

 

Thanks again