10-28-2010 10:40 AM - edited 10-28-2010 04:53 PM
Hello All -- This appears to be a fairly common problem throughout the Act! Community, affecting some users of Act! 2010 and earlier as well. In a nutshell, I am unable to make Act! 2011 "see" Outlook 2010 on the system, so there is no way to import the Outlook address book, manage e-mail, sync calendars, etc. In my case, this renders my Act! license totally unusable, and may finally be the end-of-the-road for me and this hairy, warty old applicaton, which I've used off and on since version 1.0 of Act! for Windows, in the early 1990s. I am running 64-bit Windows 7, with 32-bit Outlook 2010, and Act! 2011 Pro, on a brand new 8-core Intel i7 processor, with 8GB of RAM. I have tried every combination of uninstalling, reinstalling, and repairing both Act! and Outlook, all to no avail. To anyone's knowledge, has a definitive, reliable fix been found for this seemingly widespread problem? Forgive me if I've missed it, but I've not seen a solid fix yet, even though the problem appears long-standing. Thanks in advance.
P.S. Has anyone tried Avidian's Prophet CRM application, which actually operates from inside Outlook?
10-30-2010 01:33 PM
Provided Outlook is configured and running before installing ACT! I cannot say I have ever experienced what you are seeing. The following KB may assist
As far as tools with Outlook I have tested a few and not found they compared with the functionality of ACT! which is why I have stuck with it for more than 20 years
11-22-2010 08:40 PM
11/22/2010 Update -- I decided to revisit this issue and try a few measures I hadn't already pursued. First, I reinstalled Act! 2011, but it was still unable to "see" Outlook. Next, I ran Repair on my Microsoft Office 2010 Professional installation. Voila! Suddenly, Act! could "see" Outlook. I have no idea why or how this fixed anything, but Act! 2011 now appears to be playing nicely with Outlook 2010. I will provide a follow up report if I encounter any further problems between the two. For now, however, it appears promising and I will keep my fingers crossed. Thank you to all those who reviewed this posting.
02-09-2011 09:02 AM - edited 02-09-2011 09:43 AM
Thanks for reporting back, I used act for years then went to outlook only. Now I'm trying act again while waiting for company to make a DECISION. I forgot what a pain it was to get it all set up and functioning correctly.
I'm trying the repair of office 2007 now, I was just going to reboot when I found your message. It has taken me 3 days to get this far!