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Act! 2011 Pro only uses my record when syncing with Outlook Calendar

New Member
Posts: 1
Country: USA

Act! 2011 Pro only uses my record when syncing with Outlook Calendar

My laptop crashed in April 2012 and I had to reload Act! Pro 2011.  At the same time I decided to upgrade to Microsoft Office 2010.  I lost everything and was only able to get my contact information back by reverse-syncing from my Blackberry back through Outlook.   I don't know if any of this is relevant, but I thought I should mention it

 

The problem I've been having is that when I sync my ACT calendar with Outlook, the contact the activity pertains to isn't the one being "scheduled with".  All of my meetings, etc. show up as being with ME.  This is problematic, as you can imagine.  I've been all through the Outlook preferences and can't figure out how to fix this.  I've resorted to entering the customer's name in the location field, since that field is updating properly. 

 

Has anyone else had this problem? Does anyone know how to fix it?

 

Thanks!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! 2011 Pro only uses my record when syncing with Outlook Calendar

Hello JulieD,
Welcome to the Sage ACT! Online Community!

Are you referring to activities from ACT! to Outlook, or Outlook to ACT!?

ACT! to Outlook activities will include the contact name within the activity, under the Scheduling Assistant option.
Greg Martin
Sage