09-03-2010 09:40 AM
Loaded new Act 2011 and everything looks good within Act!. However on Outlook Sync - only the Calendar Sync works. Trying to sync the Contacts results in error message on the Act Sync Service "Contacts Synchronization Failed". Can't find an error log to see what may be going wrong either.
09-09-2010 08:22 AM
After an inability to contact Sage tech support, I saw on this post that provided a clue to the problem.
Running Scanpst.exe on my Outlook .ost file didn't make any difference.
Next deleted all my Outlook Distribution Lists and what do you know now the sync works fine. So it seems Outlook Distribution Groups crash the Act/Outlook Contact sync. Sure would have thought that would have occurred in the beta testing.
Hope this helps anyone else having the problem.
09-09-2010 10:40 AM
09-10-2010 06:55 AM
2011 Pro - same problem. Moved Distribution lists to different folder and presto, sync worked. Thanks a ton for the solution!! Shame on ACT for not debugging such a common action.
09-10-2010 11:30 AM
That worked! Thanks so much! I spent forever on the phone with support and they couldn't figure it out. He said that he thought it only worked with Outlook using a local profile and that Exchange wasn't supported! What a relief- the contact synchronization was the only reason I upgraded. DoubleLook caused other issues when I used it with previous versions of ACT so I was really looking forward to integrated synchronization. This just made my day.
09-10-2010 12:04 PM
I can not even get this far. When I try to write and email I receive a restry access not allowed. The same is true with any link with Microsoft.
09-10-2010 02:15 PM
That's sounds like an installation error to me. You need to check with Sage tech support on that one.
However, though I'm not a tech support person, you might want to try to remedy it by uninstalling Act 2011 completely, rebooting, and then reinstalling Act 2011. Also, make sure you install with full administrator rights on your PC.
09-10-2010 03:18 PM
No, but if you are running the install from a downloaded file, just right-click the file in Explorer and select "Run as Administrator" off the pop-up menu.