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Act 2011 Dialer Issues

New Member
Posts: 1
Country: USA

Act 2011 Dialer Issues

I have two salesmen here at the company that are trying to push Sage Act! as the standard CRM for their department. One of the big features they need is the Act! Dialer working correctly with our Cisco Call Manager.

 

I downloaded the Cisco TSP to one of their machines and gone through configuration. In Act!, when I setup the dialer, I have choices for the phones associated with the user, so I've got connectivity between the TSP and Call Manager, but whenever we try the dial contact button we immediately get a dialog with the message: "The Call Cannot Be Made".

 

Does anyone know of a place I can get logs from to get a more detailed message on what's failing?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act 2011 Dialer Issues

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act 2011 Dialer Issues

Hello Dblair,

Welcome to the ACT! Online Community!

 

The ACT! dialer is actually just an interface to the Windows dialer.  You will first need to verify that a call can be placed through the Windows dialer.  For some basic instructions on the Windows dialer, visit this article: KB Article 18371

Greg Martin
Sage