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Act! 2010 no longer creates email for outlook

Astute Commentator
Posts: 5
Country: USA

Act! 2010 no longer creates email for outlook

We just did an update to ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 1.  Since applying this update we can no longer click on email names to create an outlook message?  We are using OUTLOOK 2010...and have had no problems until this upgrade occured.. Has anyone else seen this behavior?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! 2010 no longer creates email for outlook

Since ACT! 2010 and Office 2010 are not compatible, if ACT! 2010 was sending e-mails through Outlook 2010, that would indicate that you had applied the preference work-around or were using the add-on by DesignR1.  Here is an article with instructions for applying the preference work-around: KB Article 26713

Greg Martin
Sage