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Act! 2010 asking for serial number after virus cleanup

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New Member
Posts: 4
Country: USA
Accepted Solution

Act! 2010 asking for serial number after virus cleanup

The user only has a record of the serial and activation code inside the database. After a virus clean up Act! 2010 is aksing for the serial number. Is there a way to get it from SwiftPages by supplying an email address?

 

They also don't have any install media/files if that was needed.

 

Thanks


Accepted Solutions
Solution
Accepted by Gary W (Administrator)
‎09-25-2015 03:20 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! 2010 asking for serial number after virus cleanup

Are there multiple PC's with Act! installed or multiple users? If so, going to Help > Register Act! in an activated copy of the software will list the active serials and these can be used to re-active a copy.

If not, give our support team a call on 866 873 2006 who might be able to recover it if you can supply some registration details.

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All Replies
Solution
Accepted by Gary W (Administrator)
‎09-25-2015 03:20 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! 2010 asking for serial number after virus cleanup

Are there multiple PC's with Act! installed or multiple users? If so, going to Help > Register Act! in an activated copy of the software will list the active serials and these can be used to re-active a copy.

If not, give our support team a call on 866 873 2006 who might be able to recover it if you can supply some registration details.
New Member
Posts: 4
Country: USA

Re: Act! 2010 asking for serial number after virus cleanup

Hi Gary,

 

I called 877-716-6296 and a very helpful phone support person looked up the license and registration info for us. All set now. 

 

Thanks