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Act 2010 Error On shutting down application?

Tuned Listener
Posts: 26
Country: United Kingdom

Act 2010 Error On shutting down application?

[ Edited ]

Hi,

 

Everytime I close Act 2010 I get the following error:

 

"Sage has stopped working, Windows is checking for a solution"

 

Is this a known problem? I upgraded a 2009 demo to 2010 if this is something to do with it?

 

EDIT: I have applied hotfix 4 and still get the same problem (its not a problem if it doesnt currupt anything?!)

Message Edited by pcease on 01-14-2010 11:39 AM
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Bronze Elite Contributor
Posts: 2,518
Country: USA

Re: Act 2010 Error On shutting down application?

Have you installed any addons?

 

Try deleting preferences.

 

See the below KB

 

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477... 

Tuned Listener
Posts: 26
Country: United Kingdom

Re: Act 2010 Error On shutting down application?

I tried this but still get the error box when I shut down Act.  It doesnt appear to affect what I am doing, but I dont want it to make something corrupted if I keep ignoring it.  I have also tried to re-install Act 2010.
www.PCease.co.uk - Affordable IT Support, PC/Laptop Repairs
Bronze Elite Contributor
Posts: 2,518
Country: USA

Re: Act 2010 Error On shutting down application?

Act writes errors to %appdata%\act\act for windows 12\actlog.xml.

 

Can you open the file in notepad and post the contents? 

Tuned Listener
Posts: 26
Country: United Kingdom

Re: Act 2010 Error On shutting down application?

Hi,

 

I closed Act 2010 first then grabbed the contents of the xml file you asked for.  Hope the info below helps.  (fyi, I am running Windows 7 x64).

 

Thanks

 

 

<?xml version="1.0" encoding="utf-8"?>
<!--Generated by Act.Shared.Diagnostics, Version=12.0.409.0, Culture=neutral, PublicKeyToken=ebf6b2ff4d0a08aa-->
<!--Codebase: file:///C:/Windows/assembly/GAC_MSIL/Act.Shared.Diagnostics/12.0.409.0__ebf6b2ff4d0a08aa/Act.Shared.Diagnostics.dll-->
<!--Application
File:             C:\Program Files (x86)\ACT\Act for Windows\ActSage.exe
InternalName:     ActSage.exe
OriginalFilename: ActSage.exe
FileVersion:      12.0.409.0
FileDescription:  ACT! by Sage
Product:          ACT! by Sage
ProductVersion:   12.0.409.0
Debug:            False
Patched:          False
PreRelease:       False
PrivateBuild:     False
SpecialBuild:     False
Language:         Language Neutral
-->
<L:LOG xmlns:L="urn:InteractLog">
  <Session Timestamp="19/01/2010 14:09:16">
    <Message Timestamp="19/01/2010 14:09:16" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[ActSage.exe_x0020_Information_x003A__x0020_0_x0020__x003A__x0020_]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:16" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[Creating_x0020_Unity_x0020_container]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:16" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[ActSage.exe_x0020_Information_x003A__x0020_0_x0020__x003A__x0020_]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:16" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[Configuring_x0020_container]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:23" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[ActSage.exe_x0020_Information_x003A__x0020_0_x0020__x003A__x0020_]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:23" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[Initializing_x0020_modules]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:23" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[ActSage.exe_x0020_Information_x003A__x0020_0_x0020__x003A__x0020_]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 14:09:23" Type="Message" Category="Unknown" Severity="Info">
      <Message><![CDATA[Bootstrapper_x0020_sequence_x0020_completed]]></Message>
    </Message>
    <Message Timestamp="19/01/2010 20:07:27" Type="Exception" Category="Core" Severity="Error">
      <ErrorType>Act.Framework.NotLoggedOnException_x002C__x0020_Act.Framework_x002C__x0020_Version_x003D_12.0.409.0_x002C__x0020_Culture_x003D_neutral_x002C__x0020_PublicKeyToken_x003D_ebf6b2ff4d0a08aa</ErrorType>
      <Message><![CDATA[An_x0020_attempt_x0020_was_x0020_made_x0020_to_x0020_access_x0020_the_x0020_framework_x0020_without_x0020_having_x0020_logged_x0020_on_x0020_to_x0020_a_x0020_database._x0020_Please_x0020_log_x0020_on_x0020_to_x0020_a_x0020_database_x0020_first.]]></Message>
      <StackTrace>Act.Framework.NotLoggedOnException_x003A__x0020_An_x0020_attempt_x0020_was_x0020_made_x0020_to_x0020_access_x0020_the_x0020_framework_x0020_without_x0020_having_x0020_logged_x0020_on_x0020_to_x0020_a_x0020_database._x0020_Please_x0020_log_x0020_on_x0020_to_x0020_a_x0020_database_x0020_first.</StackTrace>
    </Message>
  </Session>
</L:LOG>
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