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Act 2009 on Windows Vista Business Edition Crashes

New Member
Posts: 2
Country: United Kingdom

Act 2009 on Windows Vista Business Edition Crashes

I get this error several times a day anyone got a clue as to why ACT is crashing. I also have Office 2007

 

Description:
  Stopped working

Problem signature:
  Problem Event Name:                        CLR20r3
  Problem Signature 01:                       actsage.exe
  Problem Signature 02:                       11.1.183.0
  Problem Signature 03:                       49a42891
  Problem Signature 04:                       mscorlib
  Problem Signature 05:                       2.0.0.0
  Problem Signature 06:                       48ead7c2
  Problem Signature 07:                       343f
  Problem Signature 08:                       21c
  Problem Signature 09:                       System.IO.IOException
  OS Version:                                          6.0.6001.2.1.0.256.6
  Locale ID:                                             2057

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2009 on Windows Vista Business Edition Crashes

[ Edited ]

Hello Tony,

Please provide some additional information to help clarify the issue:

- Is ACT! crashing when you perform a particular task or tasks in the program?

- Is there an on-screen error message?

- Have you disabled User Account Control (UAC)? Please see KB Article 20220 for instructions to do so.

- Are others users (if any) experiencing the same issue?

- Do the crashes occur in the demo database (ACT2010Demo)?

Message Edited by ghollister on 10-05-2009 06:00 PM

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: United Kingdom

Re: Act 2009 on Windows Vista Business Edition Crashes

Thanks for the response.

-No ACT crashes when opening, when sitting idol and when accessing calendar or contacts.

-Yes the one I detailed in the call.

-Yes UAC is disabled

-No other users experience this issue. There are 3 users all together.

-Do not know the users only access the live database. When I have an opertunity I will try the demo database.

 

Hope these answers help.