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Act 2009 - object reference not set to an instance of an object when launch new email

New Member
Posts: 2
Country: New Zealand

Act 2009 - object reference not set to an instance of an object when launch new email

Hi, I'm new to this version and it all works well except when I launch new email from the ACT menu, I get "object reference not set to an instance of an object"  I'm using Act 2009, Outlook 2003 and XP SP3.  Why can't Act build something that works out of the box with all the Basic functions working?  Outlook is operated off my work server via, VPN connection, and running Enterprice Vault.  Any help would be appreciated as I need to get this update working ASAP. 
Moderator
Posts: 4,395
Country: USA

Re: Act 2009 - object reference not set to an instance of an object when launch new email

Run detect/repair on Outlook

- Help -> Detect and Repair...

 

Delete normal.dot files.

- Close all Office applications.

- Start menu -> Search

- All files and folders

- All or part of the file name: normal.dot

- More advanced options: check Search system folders; Search hidden files and folders; Search subfolders

 

Uncheck Word as the email editor in Outlook

- Tools -> Options -> Mail Format

- Uncheck "Use Microsoft Office Word 2003 to edit e-mail messages"

New Member
Posts: 2
Country: United Arab Emirates

Re: Act 2009 - object reference not set to an instance of an object when launch new email

Has this issue been resolved?