07-15-2010 08:09 PM
I have a client that has act 2009 a palm pre plus phone.. They have categorized their contacts in ACT by profession but that does not seem to carry over to the phone. Should it?
Also all of a sudden they system does not seem to sync from the phone to ACT and I know this had worked previously because I set it up and tested it. What should I look at.
07-16-2010 12:00 PM
- What program are you using to sync the Palm and the database?
- Are you getting any error messages?
Note - these will require the data on the phone to be overwritten. Any changes on the phone would be lost unless backed up to the Palm Desktop software first.
- Perform Desktop overwrites Handheld sync.
- Try sync with different database (ex: Act Demo or create a new db).