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Act 2009 database login problem

Copper Contributor
Posts: 6
Country: United Kingdom

Act 2009 database login problem

There are times when I am not able to login to our database due to a problem on the Log on screen.

 

Once Act! starts, the Log on screen opens OK.

However, after about one second, a thick dark-blue box appears around the outside of the OK button and the button does not work, so I am not able to login to Act! at all.

 

I can enter the user name and password OK, but the OK button does nothing, except change to a slightly different grey colout when I click it.

 

The problem usually clears if I reboot the PC, but today this did not work.

 

Any suggestions will be appreciated.

 

The Act! software is up to date and I have the latest service pack and updates for Windows XP Pro.  I'm running Norton Internet Security 2009, if this is relevant.

 

Thanks

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2009 database login problem

Please see the information in KB Article 24062 regarding adding exceptions for ACT! and SQL in Norton Internet Security.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 6
Country: United Kingdom

Re: Act 2009 database login problem

Thank you for the information.