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Act 2008: error when attempting to scan for duplicates using email address

Tuned Listener
Posts: 11
Country: United States

Act 2008: error when attempting to scan for duplicates using email address

Good evening,

 

When I try to scan for duplicates using the email address, I get the following message. . .

 

"Unable to cast object of type 'System.String' to type 'Act.Framework.MutableEntities.MutableEntityFieldDescriptor'"

 

Any suggestions? Has anything been done in 2009 that will resolve this error?

 

Thanks,

Scott

 

Tuned Listener
Posts: 11
Country: United States

Re: Act 2008: error when attempting to scan for duplicates using email address

FYI after further research, this ocurs with most duplicate scans I attempt. Any suggestions for workarounds to scan for dupes?

 

Thanks,

Scott

 

Copper Contributor
Posts: 60
Country: United States

Re: Act 2008: error when attempting to scan for duplicates using email address

I am seeing this error in ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 1.

 

This error occurs when I choose <none> for the second or third search drop downs in the Scan for Duplicate Contacts window. If all three drop downs are populated I don't see any errors and the scan completes. The error message is caused regardless of whether email address is one of the search options.

 

Any suggestions?

 

Thanks,
Sudha