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Act 2008 No Longer Completing Email Merge (Outlook 2007)

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Copper Contributor
Posts: 25
Country: United States
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Act 2008 No Longer Completing Email Merge (Outlook 2007)

I have been using Act 2008 with Outlook 2007 and doing mail merges for about a month or two now, when all of a sudden last week it quit working.  It allows me to go through the Act mail merge wizard, but when I click Finish the Merging Records window pops up for a second and then just goes away.  I don't get an error message, it does not record history, and the messages do not show up in Outlook drafts or sent mail.  I have made just a few changes to my system in between when it worked and when it stopped working, but reverting back to original state does not resolve.  I have done a Check and Repair in Act and a Scanpst.exe of my Outlook personal folders.  I have uninstalled and reinstalled Act.  I went through the Act Knowledgebase Article: General Troubleshooting Guide For Issues With ACT! and Microsoft Outlook and made sure everything on my computer matched the recommendations.  What am I overlooking?  Any help you can provide would be much appreciated.

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Solution
Accepted by topic author vPSI
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Act 2008 No Longer Completing Email Merge (Outlook 2007)

vPSI,

 

Try rebuilding ACT! preferences using the KBs below

How To Rebuild ACT! Preferences Using the ACT! Diagnostics Utility

 

 

 

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Solution
Accepted by topic author vPSI
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Act 2008 No Longer Completing Email Merge (Outlook 2007)

vPSI,

 

Try rebuilding ACT! preferences using the KBs below

How To Rebuild ACT! Preferences Using the ACT! Diagnostics Utility