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Act 2008 Email WILL NOT WORK

Copper Contributor
Posts: 15
Country: United States

Act 2008 Email WILL NOT WORK

Help!

 use Vista basic OS

My Act EM was working fine until yesterday. Now when I click the email section on a contact, I get a wierd message that reads;

Retrieving Com Class fact for Component with CLSID. Error # 80040154. The Act address book is set up in Outlook.

In addition, when I could get the email to work, I could not get the messages to attach. That preference is grayed out.

Any ideas?

 

 

 

New Member
Posts: 16
Country: USA

Re: Act 2008 Email WILL NOT WORK

I know this may seem like a no brainer and i'm sure you have tried it already, but have you tried A) closing ACT! and restarting the program or B) restarting your computer? My ACT! database and ACT! email screws up all the time and I just close everything out and then restart. It usually works. Just yesterday I was trying to attach to a contact and it was grayed out as well. I shut down ACT! and then it worked when i reopened it.
Copper Contributor
Posts: 15
Country: United States

Re: Act 2008 Email WILL NOT WORK

Thanks for trying. You're right. It's a no-brainer. I tried shutting down Act, shutting down Vista, shutting down the computer. Nothing has worked. If you have any other suggestions, I'm all ears. Thanks again.
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Act 2008 Email WILL NOT WORK

Please post the exact error message / information so that we can cross reference it to the module causing the error and be able to offer a solution or work around.

 

thanks,

-Matt

 

Matthew McFadden
Copper Contributor
Posts: 15
Country: United States

Re: Act 2008 Email WILL NOT WORK

Hello Matthew,

It says:

Retrieving Com Class fact for component with CLSID

Error # 80040154.

 

Thanks for any help.

 

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Act 2008 Email WILL NOT WORK

Can you provide the CLSID number?

 

That is the key.

 

thanks,

-Matt

 

Matthew McFadden
Copper Contributor
Posts: 15
Country: United States

Re: Act 2008 Email WILL NOT WORK

What I posted is the EXACT message. that's all I see. Sorry.
Copper Contributor
Posts: 15
Country: United States

Re: Act 2008 Email WILL NOT WORK

Correction. It says 741BEEFD-AECO-4AFF-4F61DISF5526

This sequence is in brackets right after CLSID.

 

there is also a message saying Act Email has stopped working.

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Act 2008 Email WILL NOT WORK

Lastly, what version of ACT! do you have (via Help|About) ?

 

thanks,

-mwm 

Matthew McFadden
Copper Contributor
Posts: 15
Country: United States

Re: Act 2008 Email WILL NOT WORK

Matt,

 Act 2008

Thanks