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Act! 2008 - Blank Screen / Exception Errors Problem

New Member
Posts: 3
Country: United States

Act! 2008 - Blank Screen / Exception Errors Problem

I am reaching out to the Act! community for help with this stubborn and frustrating problem.  Any help would be greatly appreciated!

 

System Details:

OS: Microsoft® Windows Vista™ Home Premium

Ram: 2GB

Product: Act! 2008 Standard Edition

Build Version: 10.3.182.0

 

Problem Description:

When loading a database in Act! the menu and toolbars disappear to a blackish/gray screen.  Once the system appears to have fully loaded the database (the splash screen disappears) nothing is displayed.  By chance, I clicked the "Alt+F" " shortcut and found that i can access the menu items (see first image).  However, when I attempt to access various areas of the application, the program either does nothing or crashes (exception errors).

 

 

 

Attempted Solutions:

Uninstall and Reinstall of Act! software.

Removal of all Preferences from %APPDATA%\ACT\ACT for Windows 10 directory

Completed ACTDIAG and ran all fixes on database

Updated Act! using the Act! Update program

 

Any assistance would be greatly appreciated!

 

Thanks,

 

Craig

Moderator
Posts: 4,395
Country: USA

Re: Act! 2008 - Blank Screen / Exception Errors Problem

Was anything recently installed/updated on the computer within the time frame the issue started happening?  Try running ACT! as an administrator or disabling UAC.

 

Run as administrator:

Right click the ACT! icon and select Run as Administrator.

 

How to Disable User Account Control (UAC) in Windows Vista®

New Member
Posts: 3
Country: United States

Re: Act! 2008 - Blank Screen / Exception Errors Problem

Thanks for the advice, but I did run Act! as Administrator due to the auto-update not working unless you did so.  Nothing changed when ran as administrator.  I am not aware of any other software being installed at or near the time Act! began to act up.

 

It's a really strange problem.

 

Any other suggestions? 

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Act! 2008 - Blank Screen / Exception Errors Problem

1) Exit ACT!

 

2) Launch the command window on your Vista machine using the right mouse button "Run as Administrator".

 

3) Navigate to the location of the ACT! Product install (\Program Files\ACT\Act for Windows)

 

4) Run the executable "MachineConfigUpdater.exe"

 

Try your scenario again posting your results.

 

thanks

 

 

Matthew McFadden
New Member
Posts: 3
Country: United States

Re: Act! 2008 - Blank Screen / Exception Errors Problem

Well, I've tried this solution and still not working.

 

Is there any explanation as to what could be causing this? 

Moderator
Posts: 4,395
Country: USA

Re: Act! 2008 - Blank Screen / Exception Errors Problem

Please call technical support to have a support agent look into the issue.