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Act 2007 v 9.0.1.162 is losing contacts and notes.

New Member
Posts: 2
Country: United States

Act 2007 v 9.0.1.162 is losing contacts and notes.

We've used Act for years and this latest version is losing contacts and notes on a regular basis.  We only have 4 users and have verified that they are not being deleted by other users inadvertantly.  There doesn't seem to be any pattern for the contacts or notes being lost either.  Any suggestions? 
Moderator
Posts: 4,395
Country: USA

Re: Act 2007 v 9.0.1.162 is losing contacts and notes.

Are you doing any type of synchronization?  Try running database maintenance from actdiag.  This isn't going to get the contacts/notes back, but it could prevent it from happening in the feature.  Also if you haven't already, start making regular backups of your database.

 

Database Rebuild and Repair Procedures

 

 

New Member
Posts: 2
Country: United States

Re: Act 2007 v 9.0.1.162 is losing contacts and notes.

Thank you. Yes we do synchronize with two other laptops.  I do make regular backups but we don't always know when the contact was lost so the backups haven't really helped.  I will give the maintenance tool a try and do it more regularily.

 

Dana