Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act! 2006 will not recognize password when trying to restore from back up

New Member
Posts: 20
Country: United States

Act! 2006 will not recognize password when trying to restore from back up

Requesting help for the aged. Not me, my version of Act! 2006. Mysteriously I lost about 100 contacts from my database. I tried restoring from back up but receive the following error message "Could not authenticate user. Verify the user name and password and try again".Did- same results. I might note I get a similar error message when attempting to sync with my PDA (unsuccessful to date). Please help if you can.

Moderator
Posts: 4,395
Country: USA

Re: Act! 2006 will not recognize password when trying to restore from back up

If you still have access to the original database, you can verify that user name by going to Tools > Manage Users.  If not, you can contact support and they will be able to restore the backup for you.