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Act 2006 v8 Crashed - now it wont open my emailmessagestore

vic
New Member
Posts: 1
Country: USA

Act 2006 v8 Crashed - now it wont open my emailmessagestore

Hello,

 

My ACT email decided to randomly shut down, and now it wont communicate with my emailmessagestore.  Thankfully its still there.  I ran ACTdiag and it *looks* like its pointing to the right place but it doesnt seem to be, since email looks like it has started completely fresh.  I have searched the support area and am I correct that there is no basic support other than paid support???  This seems a little extreme.  The product crashed and I need help getting it to work right again.  Its nothing I did, it just stopped working!  Can someone please help me figure out how to tell ACT how to open my emailmessagestore.

 

Thank you kindly in advance!

Vic

Moderator
Posts: 4,395
Country: USA

Re: Act 2006 v8 Crashed - now it wont open my emailmessagestore

Vic,

 

Is that problem that you cannot see your old e-mails prior to the crash?  Are you able to still send/receive e-mails?

 
Any time the email is lost, contact support and they will be able to recover it for you. There is also a small file they can run that will backup your preferences and hopefully stop the email from becoming lost in the future.