Act 20 Sync Schedule Settings Won't Save

[ascnsult]

We have Act 20 Pro setup with a remote database.  The manual sync works, but the auto sync schedule will not save.  I have tried different settings--daily, weekly, etc.  I setup the schedule and click Finish, but it reverts back to None.  I have run Database Maintenance on both the main database and remote database.

Thanks for your help.

[juancarlosoterogarc…]

Hello, maybe the Act! Scheduler Service is unavailable,  I suggest that you request remote support directly from Act! Support team.

The following article is just a suggestion

http://kb.act.com/app/answers/detail/a_id/17398

NOTE:  this scheduled synchronization is configured on the computer that has the remote database, not on the server

NOTE:  In Act! Pro, the database on the server must be open to listen to or receive incoming synchronizations

Best regards,

[GLComputing]

Are you setting it from the Sync Panel?
Try using the Scheduler instead, as per - http://kb.act.com/app/answers/detail/a_id/15264

Also, with Pro, Act! must be open and logged into the database on the server.