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Act 20.0 Outlook Calendar Synchronisation Error - Interface not Supported

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New Member
Posts: 2
Country: United_Kingdom
Accepted Solution

Act 20.0 Outlook Calendar Synchronisation Error - Interface not Supported

Good Afternoon,

 

I have been suffering an issue with our Act 20 installation. All was good at point of install / upgrade in November 2017, then when checking on return it is showing up that the automatic Calendar Synchronisation between Act and Outlook is no longer happening and has indeed not been happening for a while.

 

This problem is affecting all our computers with one way and two way synchronisation. Manual and Automatic Synchronisation, so suspect it is something in the core.

 

The error that is showing up in the Act Integration History is ;

Interface not Supported, Exception - Redemption.RDOSession, Source - Redemption.RDOSession

Call Stack

at Redeption.IRDOSession.set_MAPIOBJECT(Object Value)

at Act.Outlook.Integration.OutlookFactory.get_Session()

at Act.Outlook.Integration.Utility.GetOutlookAppointmentList(DateTime start, DateTime end, ProgressService progressService)

at Act.Outlook.Sync.Common.ActivitySynchroniser,SyncAllAppointments(IConfigurationService configurationService, DateTime start, DateTime end)

 

We are running Act 20.0.159.0. Update 5

Outlook 2010 Version 14.0.7189.5000

Operating System is Windows 10 Pro 64bit

 

I have carried out the following tests / changes;

 

i) I have checked on the three other computers running Act within our office. All exhibiting the same issue

ii) I have disabled Anti Virus programs and rebooted the PC, same issue

iii) I have uninstalled Anti Virus programs, system restored to before last window update showing on the system restore (20-Dec), same issue

iv) I have opened Act on the Demo2018 Database and tried synchronising to this database with the same issue

v) I have stripped out all running programs except for Outlook and Act, ran and same issue experienced

 

Hopefully someone else has experience of this as we do use the calendar synchronisation a lot for the out of office sales person so is integral to our functionality. If you have any questions or require any further information then please do not hesitate to contact myself.

 

Regards,

 

Stuart Findlay


Accepted Solutions
Solution
Accepted by topic author Nutel.Service
‎01-09-2018 02:03 AM
Employee
Posts: 279
Country: USA

Re: Act 20.0 Outlook Calendar Synchronisation Error - Interface not Supported

Try:

 

  1. Close Act! and Outlook.
  2. On your keyboard, press the Windows key + R to bring up the Run dialog
  3. In the Run dialog, type appwiz.cpl and then press Enter
  4. Right click on the Microsoft office and select Change
  5. Select Quick Repair and click Next

View solution in original post


All Replies
Solution
Accepted by topic author Nutel.Service
‎01-09-2018 02:03 AM
Employee
Posts: 279
Country: USA

Re: Act 20.0 Outlook Calendar Synchronisation Error - Interface not Supported

Try:

 

  1. Close Act! and Outlook.
  2. On your keyboard, press the Windows key + R to bring up the Run dialog
  3. In the Run dialog, type appwiz.cpl and then press Enter
  4. Right click on the Microsoft office and select Change
  5. Select Quick Repair and click Next
New Member
Posts: 2
Country: United_Kingdom

Re: Act 20.0 Outlook Calendar Synchronisation Error - Interface not Supported

Good Morning Carl,

 

To confirm I have applied this on all the computers (For the Microsoft Office 2010 Pro installation) and the calendar now correctly synchronises to and from Outlook.

 

Many Thanks for the Assistance.

 

Regards,

 

Stuart Findlay