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Act 19 not syncing with Outlook

New Member
Posts: 8
Country: New_Zealand

Act 19 not syncing with Outlook

I have Act19.2 and update 3, Office standard 2010, outlook 14.7 32bit

 

Act contacts are not syncing with outlook, as it was a while ago and not stopped working. Any suggestions please.

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Act 19 not syncing with Outlook

[ Edited ]

If you manually start the ACT - Outlook sync do you get any error messages? (Tools, Synchronise Calendar with Outlook.)

 

Are the ACT Icons still showing in Outlook? 

 

Has the ACT Add-In been disabled in Outlook?

 

For more ideas here is a link to trouble shooting ACT and Outlook issues

 

https://www.act.com/resources/troubleshooting-act-and-outlook-integration

 

New Member
Posts: 8
Country: New_Zealand

Re: Act 19 not syncing with Outlook

Hi

 

There are no error messages, however the calender is syncing fine. The Act icons are still in outlookm and this is how I test the contact sync with this icon.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act 19 not syncing with Outlook

New Member
Posts: 8
Country: New_Zealand

Re: Act 19 not syncing with Outlook

Hi

 

I tried the options listed in the link and this didn't fix the issue. 

 

I renames the contacts.metedata files and end process on Act.intergration.exe then retsrated my computer. Did a sync with outlook and the new contacts I had enterd in Act are still not appearing in Outlook.

New Member
Posts: 8
Country: New_Zealand

Re: Act 19 not syncing with Outlook

Hi

 

I tried the options listed in the link and this didn't fix the issue. 

 

I renamed the contacts.metedata files and end process on Act.intergration.exe then retsrated my computer. Did a sync with outlook and the new contacts I had entered in Act are still not appearing in Outlook.

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Act 19 not syncing with Outlook

Just in case - Have you revisited the sync options on which contact records get synced to make sure ALL ACT CONTACTS option is still ticked?

New Member
Posts: 8
Country: New_Zealand

Re: Act 19 not syncing with Outlook

Hi

 

I will try this however very difficuilt as I have a Surface laptop and in Act you can't read all dialog boxes. A feature which is a little difficuilt sometimes.

 

New Member
Posts: 8
Country: New_Zealand

Re: Act 19 not syncing with Outlook

Hi 

 

I have attached the contact list.

 

Is this what you mean 

New Member
Posts: 8
Country: New_Zealand

Re: Act 19 not syncing with Outlook

Has everyone givien up on this issue,