Act !19 not syncing with Outlook Office 365

[ACMETT]

Hi Guys,

I am running ACT! 19 with Office 365 and the calendar syncing was working fine but recently has stopped.

Comes up with msg - Act.integration   Calendar syncronyzation failed.

Any suggestions most welcome

Here are the versions I am running

Act! Pro Version 19.2.146.0, Update 4

Outlook 1712 (Build 8827.2148 Click To Run)

Windows 10 (last updated two days ago)

[ACMETT]

I've attached copy of error report.  Hope it helps

Acvt! error Pt2.png ‏12 KB

Acvt! error.png ‏9 KB

[Carl Mag]

Try:

Navigate to C:\Program Files (x86)\ACT\Act for Windows

Drag the redemtion.dll on-top of the regsvr32.exe

[ACMETT]

Thank you.

Unfortunately that hasn't been successful.

The same error msg appears when attempting a sync.

Tried amending an existing meeting (with email to other party) and got error msg in image 3

Tried same with new meeting and got msg image 4.

Thanks

JB

Acvt! error Pt3.png ‏15 KB

Acvt! error Pt4.png ‏9 KB

[Melville-Schellmann]

As you are mentioning a Windows update:

Try this:

http://kb.swiftpage.com/app/answers/detail/a_id/23848

Although is it pretty old and describes the problem only for older ACT! versions and older OS versions, the core of it is still true.

IMO we are facing another (newer) reason for the IMessage-Problem which is reappearing in Germany since a few weeks and becoming annoyingly frequent. It is NOT an ACT! problem, as in so many cases when it comes to MSOffice integration.

The simple solution is to use one of the 2 REG files attached to the article and just ignore the rest of the complicated text above.

Import (“merge”) the appropriate REG key as an Admin on the victim’s computer and you’re done.

I have used the REG files with all Outlook versions 2007-2016 and WIN 7 and WIN 10 in about 15-20 cases now. It worked every time.

[ACMETT]

Thank you Andreas

I have no idea what that all means - beyond my level of technical skill / knowledge
JB

[GLComputing]

Backup your database first!
Then try these steps ... http://kb.act.com/app/answers/detail/a_id/28356

[ACMETT]

Hi,

I had a techo go through the former steps for me about an hr ago and it didn't work.
However, some 15 minutes later it's all working again!!
No idea why the delay.

If it falls over, I will refer to your latest suggestions

Thanks

[GLComputing]

If you need any help, I'm also in Australia :-)

[ACMETT]

Thank you