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Act 18 not able to send email via Outlook 2016

New Member
Posts: 10
Country: USA

Act 18 not able to send email via Outlook 2016

When ever I click on the Contacts email or select Email Message from the menu I get this error. I have the latest Act 18.1.103.0. This message is followed by the Ever-Entertaining "Object Reference not set to an instance of an object" message

 

 

 

Act Email Error.PNG

New Member
Posts: 10
Country: USA

Re: Act 18 not able to send email via Outlook 2016

Update: When I run Outlook 2016 As Administrator and try the same operation I get the following error message:

 

Looks like I have to run both Outlook 2016 & Act 18 As Administrator

 

 

 

Act Email Error 2.PNG

Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: Act 18 not able to send email via Outlook 2016

I would start by updating your installation, we are now on V18.2 Hotfix 4

 

Here is a link to US updates for ACT V18

 

https://www.act.com/resources/downloads/

Moderator
Posts: 131
Country: United_Kingdom

Re: Act 18 not able to send email via Outlook 2016

Hi there, we have often seen this problem when just one of either Outlook or Act! are running as an administrator. Typically it is best to either run both programs as an administrator, or neither program. If one is and one isn't, then you often get the problem described.