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Act 18.1 Premium --> prompted to upgrade to 19.1

Copper Contributor
Posts: 120
Country: USA

Act 18.1 Premium --> prompted to upgrade to 19.1

I have 3 licenses of v18.1. I was prompted to download v19.1 but how do I know if these upgrades are included or if I need to pay for a new license? I am no longer working with a 3rd party hosting provider and I just have the license key. I do not want to upgrade before I know so that there is no downtime

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

You would need to buy new licences but I have not seen this prompt before. The welcome screen does advertise V19 so maybe that it what you have seen.

 

OR It maybe a prompt to load ACT V18.2 which is OK as this is just an update to your existing version but all linked ACT users should be updated at the same time.

 

If in doubt attach a screen shot of the message on this forum and we can advise you what it means. 

Copper Contributor
Posts: 120
Country: USA

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

If I go to Help-> Act Notifications, a pop-up window in the lower right desktop toolbar says Product Updates Available, click to download. When I click it prompts me to backup database and then the windows says Act 19.1 ready to download. See screen shot. 

 

I would like to update to 18.2 first instead of 19.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

Hi topaz99,

Are you certain you're currently running v18? Check in Help > About Act. I have a feeling you might be on v19.0 already.

If you have a subscription licence, these updates are included in your subscription. If you have a perpetual or other licence type, this would depend on your contract.
You can check what kind of licence you have by clicking Help > Register Act.
Copper Contributor
Posts: 120
Country: USA

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

Yes

 

Act! Premium Version 18.1.103.0, Update 3

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

Let me double check, but I'm fairly certain that's not supposed to happen.

Please don't download the update for the time being. I'll post an update when I get some confirmation if this is an error or not.
Copper Contributor
Posts: 120
Country: USA

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

any update on this yet? Can you provide a link to upgrade to 18.2?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

Hi topaz99,

 

I can confirm this update notification is displaying in error.

Please could you send me a screenshot via PM of your Help > About Act! dialog? This will help us narrow down why this occurred to you.

 

The v18.2 service pack can be downloaded from our download center. Look for Act! Premium for Web v18 SP2 Update - US.

 

 

Copper Contributor
Posts: 120
Country: USA

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

I'm using Act Premium desktop version. Is the Act for Web update the correct one to install?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act 18.1 Premium --> prompted to upgrade to 19.1

Sorry, got my wires crossed. Here are the updates you need:

 

For Act! Premium - Act! Premium v18 SP2 Update - US

For Act! Premium for Web - Act! Premium for Web v18 SP2 Update - US

 

No need to install Web unless you have a server running this version.