Act 17 and Outlook 2013 error

[shconsultancy]

Dear all,

Am using Act 17 (installed on Windows Server 2012) which has Outlook 2007 installed.

On my workstation I am using Windows 7 with Outlook 2013 and Act 17.

The 'link' between Act and Outlook seems to break itself every day or two, which I can resolve by going in to preferences and re-applying the database location.

Have done a repair install of Office 2013, and therefore Outlook, have created a new Outlook profile from scratch and still continuously get an error message when attempting to view a message from Act:

Act! cannot find any installed email carriers on this computer.

Any advice would be appreciated.

Regards,

Stuart

[Gary W]

After the Office repairs and profile recreation that you've carried out, it would be worthwhile reinstalling Act to ensure that it's correctly identifying Outlook.
Could you please report back afterwards if the issue is still occurring?

[shconsultancy]

Hi Gary,

Thanks for the advice. I have now reinstalled Act.

The same issue remains. It worked fine for a day or so, then again loses the connection and gives me the same error message.

Any further ideas?

Thanks.

[Gary W]

What is the exact error message you are seeing?

Searching our knowledgebase for key phrases in the error should give you some helpful articles.

If you need further help, please give us a call on 0845 268 0220, or start a web chat.

[tkoller]

 Try rebuilding preferences. 

http://kb.swiftpage.com/app/answers/detail/a_id/14770/kw/act%20outlook%20link

Is Outook 64 or 32 bit.  Won't work with 64?

Was Office Suite installed before ACT!?  If not, problems.  If so, reinstall ACT!

Tom Koller - ACT Guy - 414-303-3359

Consulting, Training, Trouble-Shooting...  The whole deal.