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Act 16.3 Shared Database Windows 7 - Outlook / PopServer un synch

New Member
Posts: 8
Country: USA

Act 16.3 Shared Database Windows 7 - Outlook / PopServer un synch

Our outlook, email contacts will randomly stop synching and need to be reset.  Why is this happening?  Does it have to do with the fact we use a PopServer?

 

Thank you in advance for your help.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act 16.3 Shared Database Windows 7 - Outlook / PopServer un synch

[ Edited ]

Hi there,

We need a little more detail here:

 

What exactly stops working here? Is it email history, or the actual contacts themselves?
What steps are you taking to reset this and make it work again?
What version of Microsoft Office are you running?

New Member
Posts: 8
Country: USA

Re: Act 16.3 Shared Database Windows 7 - Outlook / PopServer un synch

Good morning

Sorry for being vague, wasn't sure how much info and what info you may need.  Randomly we will go to email a client either using the ACT Email button or from Outlook and a message will appear that our contact are not synched.  We have to then either go through the process of setting it up again or just not synch and copy/paste info into history because it will not link.  We are using Microsoft Office Home and Business 2013; version 15.0.4763.1003

 

Thank you for any help you can provide.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act 16.3 Shared Database Windows 7 - Outlook / PopServer un synch

We'd need to see the precise steps you are taking and see the exact error that you receive to fully understand what's going on here. It would be best to speak to one of our technicians to take a closer look. You can call us on 866 873 2006.