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Act 16.3 Shared Database Windows 7- Customer Screens continuously refresh

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New Member
Posts: 8
Country: USA

Re: Act 16.3 Shared Database Windows 7- Customer Screens continuously refresh

Thank you for the option of disabling the Antivirus, we tried that and it still continued to refresh.  So weird... Thank you.

 

This type of issue occurred in an older version of Act, where it would continue to touch base with the server, however with the newer versions, it is not to be doing this and suddenly it is.

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: Act 16.3 Shared Database Windows 7- Customer Screens continuously refresh


@GetawaysOnDisplay wrote:

Can we purchase a service plan?  If so, how much is it and what's covered?

 


Our sales team can give you this pricing information and talk you though what's available. You can contact them on the same number.

 

Further troubleshooting:

Does the refresh issue occur on the demo database as well? Please log in and test.

To me, it feels like there's some 3rd party software interfering with Act and causing this. Do you have any automation or macro software installed that could be causing this?