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Act 11.0 won't sychronize all information

New Member
Posts: 9
Country: United States

Act 11.0 won't sychronize all information

We currently have an off-site employee who synchs one a week. ACT will update all the contact information but is not updating the groups. How do we get it to update groups? Ideas?
Moderator
Posts: 4,395
Country: USA

Re: Act 11.0 won't sychronize all information

What exactly in the groups?  Are the contacts not being added or content in group fields?  Are these subgroups?