09-26-2008 09:22 AM
09-29-2008 08:10 AM
Well I find this very interesting - that you just posted this on Friday. I don't have an answer for you unfortunately. But I have come looking for an answer to exactly the same problem. Have had two users come to me mentioning this very behavior in just the last business day. Joining the list for thoughts anyone may have on the subject.
Thanks and have a great day!
09-30-2008 09:08 AM
Is the information present on the server side? Do all remotes experience the issue? Does this happen every time new information is put in the database?
Why were you asking if someone was using AddressGrabber? Are you using AddressGrabber and notice its only happening when importing from the addon?
09-30-2008 09:31 AM
The main database is not missing information. I've not surveyed all of our users (some are on vacation), but most experience it to one degree or another (as I said before, for one of the groups I am showing only 25 with missing data and another user is showing 115 contacts with missing data in that same group). It does not happen every time new information is put in. On a particular day, I may input 25 new contacts and some of them will show data missing and some will not.
As to Address Grabber, I do use it almost exclusively when bringing in new contacts, but the problem doesn't happen for every new contact brought in through Address Grabber so I don't think that is the issue. Plus, the other user in this thread who is experiencing the same issue is not using Address Grabber.
I appreciate any help you can provide! You've helped me before so I am very hopeful that you will be able to help me again!!
10-07-2008 08:28 AM
You will need to narrow down the issue more. You'll need to determine if its database, specific, environmental, or program issue.
Start with creating new remote from the demo database and test sync. If you're not able to reproduce the issue, then you know its database specific and you can go the route of creating an empty copy of the parent database, import all your data and create new remotes.