04-05-2011 09:14 PM
I'm currently using Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2 on a Windows 7 notebook.
I have just bought a MacBook Pro with Parallels 6. I have the ACT! files on a network share drive that I have accessed from the MacBook Virtual PC. However, when I attempt to log into the ACT! database from the MacBook Pro, I get the following error message (I changed the database name because I'm shy :-).
Can anyone advise what I need to do to solve this problem? These network shares are working fine for all other programs.
Cannot find database supplemental folder <databasenamechanged>-database files in this location Notebook2. This could be problem with the share, or the folder may not exist. Pleas contact the administrator of your database.
04-06-2011 07:09 AM
ACT needs to be installed on the server and then shared out. YOu can't just copy the files to a network drive. It will not work.
04-06-2011 07:42 AM
04-06-2011 09:54 AM
04-07-2011 06:35 AM
04-08-2011 01:44 AM
My apology for using the wrong browser. I'm back on track with the 64-bit version of Firefox. Hopefully that works.
To answer previous questions:
- I can obtain full access to the shared Windows drive (this process became a lot easier after I mapped the Windows drives using the MacOS X Finder), so they are fully available through My Computer in the Parallels Virtual PC.
To test the suggestion about name resolution, I replaced Notebook2 with the machine's IP address, but received the same error message (with te IP address instread of Notebook2).
I have demonstrated that ACT! on the Virtual PC is working fine by copying the database to the local Mac folder.I have removed and instated the Database Share through ACT! and checked there are no double shares created.
However, a clue may be that when I attempt to access teh specific ACT database folder through Finder in MacOS, I get the error message
"The operation can't be completed. An unexpected error occured - error code 8059).
I will be grateful for any suggestions that might resolve this issue becuase it is a major bugbear for me at the moment.
04-08-2011 02:15 AM
After rebooting the Mac, the 8059 error disappeared but the original access to the ACT! database problem persists.