Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACTv17, how to use 2 email addresses for mail merge

gdp
New Member
Posts: 32
Country: USA

ACTv17, how to use 2 email addresses for mail merge

[ Edited ]

On the contact page, I have fields for 3 emails, business/personal/spouse.  When I do a mail merge to email, Act only uses the first (business) email address.  I have several contacts where I would like to have the email sent to the spouse email or personal email at the same time during  a mail merge.  Is this possible?

 

I guess a different way of asking this is "what is the method that ACT uses to select the email address during an email merge"?

Thanks in advance for any help.

Copper Super Contributor
Posts: 116
Country: USA

Re: ACTv17, how to use 2 email addresses for mail merge

gdp,

 

Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.

 

Unfortunately, there is not a way to choose between Personal/Business/Spouse email addresses with the Mail Merge feature. Mail Merge only uses the default email address of the contact. When sending to one contact, you may add the other email addresses in the “To” or “CC”. However, this does not work then sending to multiple contacts.

 

Below is a link to a Knowledgebase Article that will go over this issue:

 

  1. 13883 How to Perform a Mail Merge in ACT! - http://kb.swiftpage.com/app/answers/detail/a_id/13883

Hope this helps,

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com