08-27-2015 08:24 AM
Act! Pro 17.1.169; Windows 8; Outlook in Office 13; Programs are on my computer's hard drive.
Just starting to use program (was a long-time user of version 2 back in the day), and this message stops me from sending an email every single time. Don't even get to the "Send" option, as it pops up mid-composition.
I have it set up per instructions and am trying to email from Act! program itself. (Outlook works fine)
I have NEVER been able to get past the error message in the subject line--which then says Windows 8 is [snort] looking for a solution.
Program is pretty worthless to me without a fix. Any suggestions?
08-27-2015 08:57 AM
See if this helps.
08-27-2015 02:22 PM
I did that.
And immediately undid it without testing.
Seriously? To email in Act! one would have to disengage one's printer so that it cannot be used--or even SEEN?
This is supposed to be a FIX?
Is there, maybe, something else to do? Something less Draconian?
Is EVERYONE having this problem--and deciding not to use their printer any more?! :-)
08-27-2015 08:45 PM
No. The problem is that there is an issue with your print spooler not that you are supposed to turn it off permanently. You need to stop it and then flush it and then restart it. I didn't realize they didn't go through the whole process in the KB article. That's just one possibility that might be causing the problem though. It's also possible that you have a different version of the MFC dll loaded and Act! needs a later version or perhaps an earlier version to work properly. The problem that you are having occurs very infrequently.
09-07-2015 06:46 PM
Not off hand. Those can be difficult to troubleshoot. Check the Windows Event Viewer and see if there are any messages there that might point you in the right direction.