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ACTSage.exe not shutting down.

Copper Contributor
Posts: 72
Country: United States

ACTSage.exe not shutting down.

I have a client on ACT 2013 who, when she exits ACT has to kill the ACTSAge.exe process in task manager.  It never closes without this step and it happens every time.  I don't even know where to start looking on this one.  Last time I remember the issue was act 3.0 (I think).

 

Any suggestions would be welcome.

 

Scott Holmes

holmes@cornerstonesolutions.com

 

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACTSage.exe not shutting down.

Scott

Most times I've seen this with Word or Outlook. I've also seen it with other program if there's a double or triple launch of the program. Typically catches me if I try to launch a program too soon after start up and it doesn't launch and then I try starting it again.

 

Don't know if this will help with your problem .

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Nickel Contributor
Posts: 231
Country: Canada

Re: ACTSage.exe not shutting down.

Does she use TeamViewer? If she does, TeamViewer adds a QuickConnect button to all open programs and this prevents Act! from shutting down. You can turn this option off whether for all programs or only for Act!.

Gilles Cavin
http://www.exponenciel.com
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