I have a client on ACT 2013 who, when she exits ACT has to kill the ACTSAge.exe process in task manager. It never closes without this step and it happens every time. I don't even know where to start looking on this one. Last time I remember the issue was act 3.0 (I think).
Most times I've seen this with Word or Outlook. I've also seen it with other program if there's a double or triple launch of the program. Typically catches me if I try to launch a program too soon after start up and it doesn't launch and then I try starting it again.
Does she use TeamViewer? If she does, TeamViewer adds a QuickConnect button to all open programs and this prevents Act! from shutting down. You can turn this option off whether for all programs or only for Act!.
