01-19-2012 12:54 PM
ACT! Pro 2011 version 18.104.22.168, just updated with latest Fix, but no help. Two days ago, the ACT! Email started throwing the "Encountered an Error and must close... Send to Microsoft, etc." and then shuts down. Trying to relaunch then returns the Notification that there is No email setup. Try to go into preferences and set it up again and the screen for types is Blank and there's no way to set up anything. Exit ACT! and Relaunch, and we have a few seconds to send off an email and receive any new ones, and then it encounters the error again.
I've uninstalled and reinstalled completely on this workstation, the other user in the network continued to work without issue on a different computer. All user profiles on this computer have the same issue.
I've also used the directions to uninstall and reinstall the vcredist_x86.exe with limited success, in that it seems to hold off that initial "crash" for up to an hour on one of the 5 or 6 times I used it. Any ideas or things to try would be much appreciated.
ACT!, SQL and Crystal Professional
01-20-2012 05:16 AM
I have the same issue with ACT 2012 Pro Version 22.214.171.124. I already removed everything and installed again. But as soon as I open the ACT!Email it takes about 30 seconds until it crash. All other computers do not have this problem and the Email ist working properly.