11-30-2016 02:57 AM
We've had a catastrophic failure of the domain controller and had to recreate the whole domain from scratch.
The only issue we have run in to is getting ACT back up and running. We have many backups of the ACT db but no users can log in , either with the remote database or the local DB.
I have followed some KB's detaching -reattaching etc but i'm running out of ideas.
If we detachand reattach then the software will reindex and it passes.
Any help appreciated.
11-30-2016 06:48 AM
You may consider engaging with an ACT Consultant. Many work remotely and can get you back and going pretty quick.
The could not authenticate user error is almost always just entering the combination of username and password incorrectly. If you don't have the correct one, we have tools to reset the password.
11-30-2016 07:24 AM
09-04-2017 02:15 PM
Sage ACT! 2012
I closed the database that I use on a daily basis (single user) and created another small database for a side-project.
When I closed the new database, and went back to my old day-to-day database, I received the "could not authenticate user..." error. Oddly enough when I open the new database (no password) it opens fine.
I tried restoring from a recent backup, but it also gives me the same error.
Any thoughts? Thanks!