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ACT2012 Could not authenticate user .. remote AND local db

New Member
Posts: 4
Country: United Kingdom

ACT2012 Could not authenticate user .. remote AND local db

We've had a catastrophic failure of the domain controller and had to recreate the whole domain from scratch.

The only issue we have run in to is getting ACT back up and running. We have many backups of the ACT db but no users can log in , either with the remote database or the local DB.

 

I have followed some KB's detaching -reattaching etc but i'm running out of ideas.

If we detachand reattach  then the software will reindex and it passes.

 

Any help appreciated. 

 

 

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT2012 Could not authenticate user .. remote AND local db

You may consider engaging with an ACT Consultant.  Many work remotely and can get you back and going pretty quick.

 

The could not authenticate user error is almost always just entering the combination of username and password incorrectly.  If you don't have the correct one, we have tools to reset the password.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT2012 Could not authenticate user .. remote AND local db

Hi Tim,

As Jon has said, this error is usually due to incorrect username/password, however there can be other causes.

In your case, how many users do you have? Were all the users recently using their different usernames and passwords to log in successfully?