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ACT2010 - Outlook 2007 - Slowness

Copper Contributor
Posts: 14
Country: USA

ACT2010 - Outlook 2007 - Slowness

System Specs:
Windows 7 Ultimate 64bit
Intel Core2 Extreme X7900 2.8ghz
4gb Ram
500mb 7200 rpm Raid 1

Microsoft Office 2007 Professional - Outlook (12.0.6535.5005) SP2 MSO (12.0.6535.5002)
ACT 2010 - 12.1.181.0 Hot Fix 3

 

After installing ACT2010 my outlook now takes 1 min 50 seconds to open to the point I can use the application.  This is totally unacceptable.  I just purchased it yesterday.  I sure hope I am not expected to accept this extremely poor performance hit.

 

Where do we start troubleshooting this?

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

Try going to the Outlook trust center under tools in outlook and disable the aCTOutlook plugin.  They try again.  IF it's still slow, I don't think it's ACT.  I've not seen ACT do this to outlook

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 14
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

I went one better and removed ACT and everything is back to normal 2 second opening Outlook.  So what next?

Copper Contributor
Posts: 14
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

Re-installed ACT2010 again and did the Hotfix 3 Problem is back.  So now what next?

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

Do hte step I sugested and just disable the plugin.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 14
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

Since I purchased ACT 2010 two days ago do I get a free upgrade to 2011?

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

You would need to contact Sage, but I do not believe that is their policy.  They do sell software assurance which gives you updates as long as you keep it active.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

No but you do have 30 days to return your version for a full refund then you can buy ACT! 2011.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 14
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

Thanks Roy, that worked for getting a 2011 purchase and Platinum Care.

Copper Contributor
Posts: 14
Country: USA

Re: ACT2010 - Outlook 2007 - Slowness

Ok, I turned off the Act Addin and still have the issue.  Now before you say it proves Act is not the problem know that more Act things are happening with Outlook even with this diasbled.  I have a Process Monitor file showing a lot of act things still running.  Examples, just to name a few:

 

C:\Windows\assembly\GAC_MSIL\Act.Framework.BusinessLink.LinkConnector

...
C:\Windows\assembly\GAC_MSIL\Act.UI

...

C:\Windows\assembly\GAC_MSIL\Infragistics.Act.Shared

...

HKLM\SOFTWARE\Wow6432Node\Act\Install

...

C:\Users\tinsleyjt\AppData\Roaming\ACT\ACT for Windows 12

 

So now what?  Can this process monitor file be analyzed by support to determine the slowness?