04-18-2011 07:53 AM
I am still having an issue with ACT2010 Sync to Outlook 2007 Calendar.
Outlook totally freezes as soon as I do a sync from ACT and requires a Cntrl.
Alt, Del. to cancel Outlook and re-open. All Outlook freezes nothing is active
However what I did find is if before I run ACT Sync to Calendar I close Outlook,
run the Sync, and then re-open Outlook all Syncs go to Outlook and are visable
in the calendar view. I can use outlook to e-mail from ACT, I can select Inbox, or
Sent Box and view everything, I can delete a message. The only thing I can't do
is if an Alarm pops up in Outlook if I were to Dismiss it or try to set it to snooze
it freezes up as well.
So, if anyone has any ideas as to what would be causing this I would love to hear it.
I have cleared my whole computer and done complete Installs twice in the past 3 wks.
and have not been able to correct this problem.
I rely so much on ACT as a sales rep and have been using ACT for so long that I just
can't see looking for an alternative software. Outlook is great but doesn't allow me to
keep data records like ACT does and if I have to open and close Outlook every time I
need to Sync, it's added time I don't really have and there has to be a way to fix it.
Hope someone can help.
Using Windows XP Professional and all Windows and ACT2010 updates are in my
04-18-2011 08:11 AM
04-18-2011 06:16 PM
You might want to look at DoubleLook - it keeps ACT! and Outlook in sync all the time w/o doing anything - any changes you make in ACT! show up in Outlook and vice versa - http://www.actaddons.com/products/2005/doublelook.asp
04-18-2011 08:50 PM
04-19-2011 05:39 AM
Some steps for troubleshooting the issue are:
- Add exceptions to your firewall. Here is an article with instructions: KB Article 25125
- Test with a different database (ex: create a new database, add a few calendar items, copy to Outlook)