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ACT2008v10: App Sync Remotely

New Member
Posts: 5
Country: USA

ACT2008v10: App Sync Remotely

[ Edited ]
Hi All, I'm new at this and I'm at a lost. I have ACT standard edition installed on a Win2003 Server in the office and also on 2 laptops, Vista Home Premium and WinXP w/SP2. When the laptops are in the office, I can application sync with no problem (server has ACT db open). However, if the laptops are to sync remotely, an error comes up even though VPN is set up. I believe VPN is working correctly because I'm able to access my Outlook. Is there something I need to add in the VPN settings? If so, what is needed? I browsed through this forum and already tried changing the db location on the server to it's IP via the actdiag command but it still won't sync. I tried calling ACT tech support but they said they can't help VPN configurations. Any input would be greatly appreciated. Thanks in advance!

Message Edited by techrt on 03-11-2008 09:45 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT2008v10: App Sync Remotely

When on the VPN, with ACT! closed, open a command promprt (start | Run | CMD)
 
Ping serverIP
Did that work?
 
Ping ServerName
Did that work and return the same IP?
 
Telnet ServerIP 65100
Did that say couldn't connect or bring up a blank screen?
New Member
Posts: 5
Country: USA

Re: ACT2008v10: App Sync Remotely

The VPN works now.  Thanks Mike.