06-22-2008 08:54 AM
Without changing anything that I know of, I am no longer able to send email via
the ACT email client.
I have it set to use 'smtp.comcast.net', and require authentication.
The error is: "failed to find outgoing server" when I "Test Connection..." under Advanced.
Comcast seems to have changed to port 587 for outgoing email (according to their
POP setup instructions, and that's how I got Thunderbird to work), and that's not the
standard port. How can I change the port ACT uses to something non-standard?
Or alternatively, how can I use the ACT email client to send email given my
choices of gmail (SSL) and comcast (non-standard port)?
Or even more alternatively, if that is broken and can't be made to work (why not),
what do you suggest? Use outlook exp? Does Windows Mail on Vista work (apparently
the replacement for OE on Vista)? I really didn't want to resort to that. If
so, what's the easiest conversion considering there's really no email I need to
save that's not already connected to existing records.
Or could it hook up to Thunderbird?
TIA!
06-23-2008 07:10 AM
the only option for a non-standard port is to use Outlook or Outlook Express.
With Vista, you don't have Outlook Express, so only Outlook will work
Also, if Outlook 2007, you need ACT! 2008
06-23-2008 07:10 AM
the only option for a non-standard port is to use Outlook or Outlook Express.
With Vista, you don't have Outlook Express, so only Outlook will work
Also, if Outlook 2007, you need ACT! 2008
06-23-2008 01:21 PM
I just got off the phone with ACT, and they concur with what you said. And my response was that
it's pretty poor customer service to allow their program to break when it'd be so easy to send out
an update to allow the use of non-standard ports.
And I'm certainly not going to buy Outlook 2003 or something just to use ACT email,
especially because it might not even work on Vista.
Looks like what I'm going to have to do is to put ACT on an XP system and use
OE on that if I can't convince Comcast to allow the use of the standard outgoing port.
06-23-2008 01:28 PM
@paulkinzelman wrote:I just got off the phone with ACT, and they concur with what you said. And my response was that
it's pretty poor customer service to allow their program to break when it'd be so easy to send out
an update to allow the use of non-standard ports.
You could aslo say it's poor customer service for an ISP to use non-standard ports ...
And I'm certainly not going to buy Outlook 2003 or something just to use ACT email, especially because it might not even work on Vista.
Outlook 2003 should run on Vista... better yet Outlook 2007 and ACT! 2008
06-23-2008 02:05 PM
>You could aslo say it's poor customer service for an ISP to use non-standard ports ...
Absolutely! I'm on hold with Comcast as I'm typing this trying to get them to explain
what changed and to change it back from a week or 2 ago. But requiring authentication
on sending email is a reasonable thing to do so I understand that part, but removing
the standard port is not. Turns out they had a report of spam originating from my
IP address so that's why they turned it off. We don't send spam and don't have
a virus (we run anti-virus regularly) so I don't know how that could have happened,
unless they made a mistake. But that's why it changed.
I finally got connected to a security expert who explained what was going on.
He said the industry is moving toward 587 being the same as port 25 but requiring
authentication whereas 25 does not so viruses use 25. So 587 is the new standard.
>Outlook 2003 should run on Vista
Yes, but I'm not going to buy O-2003 just to send email from ACT2007, I don't use it
enough. But it is *VERY* irritating.
06-23-2008 02:15 PM
I don't know about "the industry moving toward 587"... it has been added to the RFC for smtp submissions, but only a few ISPs are doing it so far.
It's not for authentication, it's so ISPs can block port 25 (and prevent open relay smtp servers) while still allowing you to send to their smtp. Then their smtp server relays via 25 as normal.
It's a step to try and prevent some of the spam, but will only work if most ISPs do it... so, like other similar methods, it's unlikely to have a real effect
07-18-2008 11:49 AM
I have ACT 6.0.3 and have had the same problem. I am to work around this with Outlook Express but I find that if I reply or forward an email it says that I have network problems, doesn't send the email and kicks me offline. Is there a solution to this?
Fred Leeb
07-18-2008 04:41 PM
What "Same problem"? Are you running Vista? XP?
And can you send mail directly from Outlook? That'll tell you if you have a problem
with how Outlook is set up, vs a problem with the hookup between ACT and Outlook.
07-19-2008 09:33 AM
@fredleeb wrote:I have ACT 6.0.3 and have had the same problem. I am to work around this with Outlook Express but I find that if I reply or forward an email it says that I have network problems, doesn't send the email and kicks me offline. Is there a solution to this?
Fred Leeb
You should have started a new thread for this.
Are you replying in OE or from ACT!'s email?
Can you send new emails?
What's the exact error?