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ACT10 vs 6 Email Behaviour

New Member
Posts: 6
Country: NZ

ACT10 vs 6 Email Behaviour

Hi There! We had a client who was running ACT6 when the computer it was on crashed. We got the data off, but they didn't have disks and have decided to install ACT 10. Most functionality is working except the client is saying that they used to have all inbound as well as outbound emails saving automatically to the contact. My problem is that whilst I can get the email outbound to save automatically, I can't get inbound emails to automatically save. Logically it would seem likely she was mistaken but she is fairly adament. Would anyone know how to configure this?
Nickel Super Contributor
Posts: 441
Country: UK

Re: ACT10 vs 6 Email Behaviour

She is mistakened - inbound emails will not attach automatically in any version.
 
Tom
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT10 vs 6 Email Behaviour

There were a couple of add-ons that did this for ACT! 6... if the client was using one, you might contact the add-on vendor to see if they have an update for ACT! 10
New Member
Posts: 6
Country: NZ

Re: ACT10 vs 6 Email Behaviour

Hi There! The old act people are long gone, I can't see any addon's, are you able to tell me of any you are aware of?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT10 vs 6 Email Behaviour